Air Arabia Call Center Agent Career In UAE

Air Arabia Call Center Agent Career In UAE. Are you interested in Air Arabia Company? If then yes, currently hiring a call center agent. If you have the skill and experience of a call center agent you should apply call center agent from here.

Job Overview

To sustain the Get in touch with Facility area across the whole network by dealing with clients’ incoming telephone calls and offering details on the various products and services; processing flight as well as vacations appointments, alterations, and also terminations; promoting various other ancillaries and services to make the best use of sales and also improve consumers’ experience ensuring productivity remains in line with established actions and business’s adopted plans and treatments. Call center agent job career is best and excellent jobs.

Job Details

Company NameAir Arabia PJSC (G9)
LocationSharjah, AE
CountryUnited Arab Emirates
Job TitleCall Center Agent
Job CategoryAviation
GenderMale & Female
ShiftMorning, Day
Experience1 -2 years
Job StatusFull Time or Permanent
EducationHigh School || Degree || Diploma

Responsibilities Include:

  • Deals with customers’ questions, demands, and also grievances in a favorable reliable way whilst ensuring the firm’s branding as well as business photo are mirrored in a favorable manner and also based on approved high-quality criteria.

  • Replies to customers’ inbound telephone calls relating to all sorts of queries, demands, and problems promptly and properly to show a positive photo of the business.

  • Gives exact details concerning the company’s products and services; procedures take a trip booking, alterations, and cancellations on reservations.

  • Takes care of consumers’ complaints of various nature, identifies as well as prioritizes troubles according to complexity, and gives prompt services as necessary.

  • As required, rises grievances to concerned celebrations in getting in touch with Center or any other department and also follows up on activity taken.

  • Promotes the business’s products and services with cross-selling such as ancillaries, vacations bundles, commitment programs, and so on making certain regular monthly targets are satisfied therefore raising the profits and sales.

  • Converts lead calls to Contact Facility sales agents as well as field sales representatives as required and also follows up with customers to guarantee questions have actually been responded to properly.

  • Shows complete understanding of the Call Center core tasks & functionalities sustains the team in everyday procedures making sure optimum efficiency, flexibility, and also teamwork is accomplished.

  • Makes certain all key efficiency signs for consumer fulfillment are accomplished, including concurred service degrees, high-quality standards, and efficiency.

  • Demonstrates willingness and also cooperation in learning new initiatives and approaches that include value to the general performance.

  • Carries out any kind of additional duties as suggested by the Line Manager/Supervisor.

Certifications (Academic, training, languages)

  • High School/Diploma or matching.
  • Capable of utilizing innovation systems as well as tools such as Microsoft Office.
  • Great in English & Arabic Languages.
  • No hearing or articulatory troubles.

Job Experience & Skill

  • No previous experience is required for this duty; any kind of experience would be dealt with as an advantage.
  • The ability to recognize market patterns and direct them leads to effective client care services
  • Possesses efficient interaction skills that enable him/her to utilize in building sales and also advertising and marketing techniques. Air Arabia Call Center Agent Career In UAE
  • Capable of comprehending customers’ troubles and also directing them in the right channel.
  • Ability to work for long hrs and also under pressure.
  • Capable of identifying issues and right away reacting to scenarios of various nature such as mad clients, grievances, as well as unique requests.
  • Shows the capacity to contribute and also successfully supply versus service approach as well as established KPIs.

How to apply for Air Arabia  Career Call Center Agent?

  • Register on Air Arabia Official Website
  • Create Username and password
  • You have to resume and password
  • Education and Experience documents

Click here to apply for the Air Arabia career call center agent online link .

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Salary & Benefits


The Airline shall set up and also pay for the expenses of the Crew Participant’s travel from their Residence to the
Base Residence to start the firm course and from the Base House to their Residence at
the conclusion of their Assignment Period, on the Airline company’s trips only. The Crew Participant will be qualified for one
ticket to/from the Team Participant’s House Residence for every year of service.

Holiday accommodation
The Airline shall spend for as well as give suitable resort lodging for Crew Members, for the initial 10 days from
the Staff Members’ Commencement day. Hereafter duration, the Airline company may, on request of the Crew Participant,
provide ideal resort lodging for an extra one-month duration throughout which the Airline shall not pay the
applicable housing allocation to the Staff Member and also the Team Participant is responsible for his very own housing.

Air Arabia Careers Overview

Welcome to Air Arabia, the Middle East, and also North Africa’s initial as well as biggest Low-Cost Carrier (LCC). We fly you to over 101 locations spread throughout the Center East, North Africa, Asia, and also Europe. We offer you comfort, reputable, and also value for money air travel across our network, as well as with our worth preposition “Greater than Simply Low Prices”, we help you to fly more often to more locations at your very own convenience!

The countless travelers that have chosen to fly with Air Arabia have actually aided us to make a difference as well as set a mark in the aeronautics industry internationally. Learn more about your favored Airline through Media Centre. Check out the latest happenings and also our newest success. Check the link here if you want to learn more about the company.


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