Senior customer support agent jobs in Sweden
Senior customer support agent jobs in Sweden, Duni AB Ltd, a leading global provider of innovative table-setting concepts and packaging solutions, is dedicated to creating memorable and sustainable dining experiences. With a rich heritage and a commitment to environmental responsibility, Duni is a trusted partner for businesses seeking quality and creativity in their table-setting solutions. At Duni, we value diversity, creativity, and a passion for delivering excellence in the hospitality industry. Join our team and be part of a company that is shaping the future of dining experiences.
Job Description:
Duni AB Ltd is currently seeking an experienced and dedicated individual to join our Customer Support team in Sweden as a Senior Customer Support Agent. As a Senior Customer Support Agent, you will play a pivotal role in delivering exceptional service to our customers, providing guidance to junior team members, and ensuring a positive customer experience. We are looking for a candidate with a strong background in customer support and a commitment to upholding the values of Duni.
Job Details:
- Job Title: Senior customer support agent jobs in Sweden
- Company Name: Duni AB Ltd
- Job Type: Full-Time / Part-Time
- Salary: €1200 – €2500 Monthly
- Country: Sweden
Work Experience:
1-2 years of experience in the relevant field
Education & Qualification:
Bachelor’s degree/ High School / Secondary
Responsibilities:
- Customer Assistance: Provide expert-level support to customers, addressing inquiries, and resolving complex issues.
- Team Leadership: Mentor and guide junior customer support agents, sharing knowledge and best practices.
- Technical Support: Assist customers with product-related technical inquiries and troubleshooting.
- Order Management: Oversee customer orders and coordinate with various departments to ensure accurate and timely delivery.
- Problem Resolution: Address and resolve escalated customer concerns, ensuring a positive resolution.
- Feedback Collection: Gather and analyze customer feedback to drive continuous improvement in products and services.
- Communication: Collaborate with internal teams to address customer needs, provide insights, and contribute to process improvements.
- Administrative Tasks: Oversee and perform administrative duties related to customer support, including data entry and order processing.
Requirements:
- Experience: Significant experience in a senior customer support role or a similar capacity.
- Language Skills: Proficiency in Swedish and English; additional language skills are a plus.
- Customer Support Expertise: In-depth knowledge of customer support processes, best practices, and tools.
- Problem-Solving: Exceptional problem-solving skills with a customer-centric approach.
- Team Leadership: Proven ability to mentor and guide junior team members.
- Adaptability: Ability to adapt to changing customer support requirements and processes.
- Tech-Savvy: Comfortable using customer support software and tools.
- Legal Work Status: Eligibility to work in Sweden.
Benefits:
- Competitive salary and benefits package.
- Positive and collaborative work culture.
- Opportunities for career growth within the hospitality industry.
- Training programs for continuous professional development.
- Employee discounts on Duni products.
If you have a wealth of experience in customer support, excellent leadership skills, and a desire to contribute to a global leader in mining solutions, we invite you to apply for the Senior Customer Support Agent position at Duni AB Ltd. Join our team and become part of an organization that is redefining the art of table-setting. Apply now and be part of the Duni experience!
Application Process:
- Dear candidates kindly send resumes here or at.
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