IT Application Support jobs in Malaysia
IT Application Support jobs in Malaysia, Bright Prospect Ltd is a prominent technology firm operating in Malaysia, specializing in providing innovative IT solutions and services to businesses across various industries. Committed to excellence, reliability, and customer satisfaction, we strive to empower organizations with cutting-edge technology solutions tailored to their unique needs. Our comprehensive range of services includes application development, cloud computing, cybersecurity, and IT consulting. Joining our team means being part of a company that values expertise, collaboration, and delivering exceptional results.
Job Description:
We are currently seeking a skilled and motivated individual to join our team as an IT Application Support Specialist at Bright Prospect Ltd in Malaysia. The IT Application Support specialist will be responsible for providing technical assistance and support for various software applications used within our organization and by our clients. This role requires individuals who are proficient in troubleshooting software issues, providing timely resolutions, and ensuring the smooth operation of critical business applications.
Job Details:
- Job Title: IT Application Support jobs in Malaysia
- Company Name: Bright Prospect Ltd
- Job Type: Full-Time
- Salary: RM2500.00 – RM4500.00 Monthly
- Country: Malaysia
Work Experience:
1-2 years of experience in the relevant field
Education & Qualification:
Bachelor’s degree/ High School / Secondary
Responsibilities:
- Provide first-line technical support and assistance for software applications via phone, email, or in-person interactions.
- Diagnose and troubleshoot software issues, identify root causes, and implement effective solutions.
- Collaborate with software developers and vendors to resolve complex technical issues and escalate unresolved issues as needed.
- Monitor application performance, identify performance bottlenecks, and optimize application configurations to improve efficiency.
- Install, configure, and maintain software applications, including performing upgrades, patches, and updates.
- Document and maintain records of support requests, incidents, and resolutions in a ticketing system.
- Communicate with end-users to understand their needs, provide training and guidance on application usage, and gather feedback for continuous improvement.
- Develop and maintain documentation, user manuals, and knowledge base articles for software applications.
- Stay updated on emerging technologies, industry trends, and best practices in application support.
- Collaborate with cross-functional teams to implement new applications, features, and enhancements as required.
Requirements:
- Bachelor’s degree in information technology, computer science, or a related field.
- Proven experience in IT application support or a similar role, preferably in a corporate environment.
- Strong technical knowledge of software applications, databases, and operating systems.
- Proficiency in troubleshooting software issues and providing timely resolutions.
- Familiarity with IT service management tools and ticketing systems.
- Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users.
- Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
- Customer-focused mindset with a commitment to delivering high-quality support services.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English is required. Proficiency in additional languages is a plus.
- Must be legally eligible to work in Malaysia.
Benefits:
- Competitive salary package commensurate with experience and skills.
- Health insurance coverage.
- Paid vacation and sick leave benefits.
- Opportunities for professional development and training.
- A supportive work environment with opportunities for career growth and advancement.
- Employee discounts on company products and services.
If you are a proactive and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for the IT Application Support position at Bright Prospect Ltd. Join our team and become part of a company that values excellence, innovation, and delivering exceptional IT solutions to our clients.
Application Process:
- Dear candidates kindly send resumes & cover here or at
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