Hotel reservation officer job in dubai

Closing on: Apr 28, 2024

Hotel reservation officer job in dubai, Confidential is a luxury hotel located in the heart of Dubai, synonymous with unparalleled hospitality and exceptional service. Renowned for our commitment to providing a unique and memorable experience for our guests, we are a leader in the hospitality industry. Our establishment reflects a blend of sophistication, comfort, and cultural richness, making us a preferred destination for travelers seeking the epitome of luxury. As we continue to excel in delivering exceptional service, we are expanding our team and currently seeking a dedicated Hotel Reservation Officer to join us at Confidential.

Position Overview:

We are looking for a detail-oriented and customer-focused individual to fill the role of Hotel Reservation Officer. As a key member of our reservations team, you will be responsible for managing guest bookings, ensuring accuracy, and providing a seamless reservation process. If you have a passion for hospitality, excellent communication skills, and a keen eye for detail, we invite you to be a part of our exclusive team.

Job Details:

  • Job Title: Hotel reservation officer job in dubai
  • Company Name: Confidential
  • Job Type: Full-Time / Part-Time
  • Salary: AED2550.00 – AED4550.00 Monthly
  • Country: United Arab Emirates

Work Experience:

1-2 years of experience in the relevant field

Education & Qualification:

Bachelor’s degree/ High School / Secondary

Key Responsibilities:

  • Reservation Management: Handle hotel reservations through various channels, including phone, email, and online platforms.
  • Guest Communication: Interact with guests to understand their needs, and provide information about room availability, rates, and special promotions.
  • Booking Accuracy: Ensure accurate recording of guest details, reservation preferences, and special requests in the hotel’s reservation system.
  • Payment Processing: Assist guests in making secure online payments, process credit card transactions, and provide confirmation of reservations.
  • Customer Service: Provide exceptional customer service, addressing guest inquiries, concerns, and requests in a timely and professional manner.
  • Collaboration: Coordinate with other hotel departments, including front desk and housekeeping, to ensure seamless guest experiences.
  • Sales Support: Provide support to the sales team by promoting special packages, and discounts, and upselling additional services.
  • Record Keeping: Maintain organized and up-to-date records of reservations, cancellations, and guest interactions.

Qualifications:

  • Proven experience as a Hotel Reservation Officer or in a similar role in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Familiarity with hotel reservation systems and booking platforms.
  • Strong organizational and multitasking abilities.
  • Attention to detail and accuracy in handling guest information.
  • Knowledge of Dubai’s attractions, events, and hospitality industry is an advantage.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

If you are a hospitality professional with a passion for delivering exceptional guest experiences, we encourage you to apply for the Hotel Reservation Officer position at Confidential. Join us in maintaining the high standards of service that define our hotel as a premier destination in Dubai.

Application Process:

  • Dear candidates kindly send resumes here or at Email: jennetbale@gmail.com

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Job Category: Hotel Jobs
Job Type: Full Time
Job Location: Dubai

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