guest services assistant government jobs in Dubai
guest services assistant government jobs in Dubai: Dubai Parks & Resorts, a premier government entity offering world-class entertainment and leisure experiences, is seeking enthusiastic and customer-focused individuals to join our team as Guest Services Assistants. As a Guest Services Assistant, you will play a vital role in ensuring an exceptional guest experience by providing courteous assistance and support across various attractions.
Job Details:
- Job Title: revenue manager government jobs in Dubai
- Company Name: Dubai Parks and Resorts
- Job Type: Full Time
- Salary: AED12500.00 – AED15550.00 Monthly
- Country: United Arab Emirates(UAE) Dubai
Work Experience:
1-2 years of experience in the relevant field
Education & Qualification:
Bachelor’s degree/ High School / Secondary
Job Responsibilities:
- Guest Welcome: Greet and welcome guests with a warm and friendly demeanor, setting a positive tone for their visit.
- Guest Assistance: Provide information about attractions, shows, dining options, and other amenities to enhance guests’ understanding of the park offerings.
- Ticketing and Entry: Assist guests with ticket purchases, scanning tickets for entry, and ensuring a smooth and efficient admission process.
- Directions and Guidance: Offer clear and accurate directions to attractions, facilities, and amenities within the park, helping guests navigate the premises.
- Queue Management: Ensure orderly queues and assist with crowd control during peak periods to maintain a safe and pleasant environment.
- Lost and Found: Assist guests in locating lost items and coordinate with appropriate departments to ensure their retrieval.
- Problem Resolution: Address guest concerns, inquiries, and complaints in a professional and empathetic manner, aiming for swift and satisfactory resolution.
- Special Assistance: Provide assistance to guests with special needs, ensuring they have a comfortable and enjoyable experience.
- Feedback Collection: Actively seek and collect guest feedback to identify areas for improvement and opportunities to enhance the guest experience.
- Cash Handling: Process cash and card transactions accurately and responsibly, maintaining proper cash-handling procedures.
- Emergency Response: Follow established protocols for emergency situations, assisting guests and collaborating with relevant teams when necessary.
- Collaboration: Work closely with other departments, including security, maintenance, and operations, to ensure seamless guest services.
Qualifications:
- High school diploma or equivalent.
- Previous experience in guest services, hospitality, or customer-facing roles is advantageous.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in multiple languages, especially English and Arabic, is beneficial.
- Positive attitude and a genuine passion for providing exceptional guest experiences.
- Ability to remain calm and composed in fast-paced and high-pressure situations.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Benefits:
- Competitive government job benefits package.
- Opportunities for professional development and growth within a respected government organization.
- Exposure to diverse and impactful projects that contribute to the nation’s entertainment industry.
- A collaborative work environment with dedicated professionals.
If you have excellent communication skills, a friendly demeanor, and a passion for delivering unforgettable guest experiences, we encourage you to apply for the Guest Services Assistant position at Dubai Parks & Resorts. Join our team and contribute to our mission of creating memorable and magical moments for our valued guests.
How to apply:
- Dear candidates kindly send resumes & cover letters here.
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