Customer Service Specialist jobs in Malta
Customer Service Specialist jobs in Malta, Multitude is a dynamic and innovative technology company specializing in providing cutting-edge solutions for businesses worldwide. With a focus on delivering exceptional customer experiences, we leverage the latest advancements in technology to create powerful tools and platforms that help our clients succeed in today’s fast-paced digital landscape. Our team is comprised of talented individuals who are passionate about technology and dedicated to driving innovation. At Multitude, we value collaboration, creativity, and continuous learning, and we are committed to fostering a supportive and inclusive work environment where employees can thrive and grow their careers.
Job Description:
We are seeking a skilled and enthusiastic Customer Service Specialist to join our team in Malta. The Customer Service Specialist will play a key role in providing exceptional support to our clients and ensuring their satisfaction with our products and services. This position offers an exciting opportunity for someone who is customer-focused, detail-oriented, and adept at problem-solving in a fast-paced tech environment.
Job Details:
- Job Title: Customer Service Specialist jobs in Malta
- Company Name: Multitude
- Job Type: Full Time
- Salary: €1500.00 – €2550.00 Monthly
- Country: Malta
Work Experience:
1-2 years of experience in the relevant field
Education & Qualification:
Bachelor’s degree/ High School / Secondary
Responsibilities:
- Serve as the primary point of contact for clients, responding to inquiries and providing assistance via phone, email, and live chat.
- Deliver personalized and timely support to clients, addressing their questions, concerns, and technical issues with professionalism and empathy.
- Troubleshoot technical problems and escalate complex issues to the appropriate teams for resolution.
- Maintain accurate records of client interactions and update customer databases with relevant information.
- Collaborate closely with cross-functional teams, including sales, product development, and technical support, to ensure seamless communication and resolution of client issues.
- Provide product demonstrations and training sessions to clients as needed.
- Proactively identify opportunities to improve customer satisfaction and recommend solutions for enhancing the customer experience.
- Stay up-to-date on product features, industry trends, and best practices to effectively support clients and provide informed assistance.
- Contribute to the development of support resources, such as FAQs, knowledge base articles, and tutorials, to empower clients to self-serve.
Requirements:
- Bachelor’s degree in Business, Computer Science, or a related field is preferred.
- Proven experience in customer service or technical support roles, preferably in a technology company or SaaS environment.
- Excellent communication skills, both verbal and written, with the ability to articulate technical concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to think critically to resolve complex issues.
- Proficiency in using customer support tools and CRM systems.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Demonstrated ability to work effectively both independently and as part of a team.
- Strong attention to detail and organizational skills.
- Fluency in English is required; additional language skills are a plus.
Multitude is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. Join us and be part of our innovative team at Multitude!
Application Process:
- Dear candidates kindly send resumes & cover here or at visit office time: 120 Triq Ix – Xatt, Il-Gżira, Malta
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