Call Centre Manager Hospital jobs in Dubai – وظائف Call Center Manager Hospital في دبي
Call Centre Manager Hospital jobs in Dubai: Dubai London Clinic is seeking an experienced and motivated Call Centre Manager to lead our dynamic team in the delivery of exceptional patient care through our call center operations. The Call Centre Manager will be responsible for overseeing all aspects of call center performance, ensuring efficient patient interactions, and maintaining high-quality service standards. The successful candidate will play a vital role in optimizing patient satisfaction and operational efficiency.
Job Details:
- Job Title: Call Centre Manager Hospital jobs in Dubai
- Company Name: Dubai London Clinic
- Job Type: Full Time
- Salary: AED12500.00 – AED15550.00 Monthly
- Country: United Arab Emirates(UAE) Dubai
Work Experience:
1-2 years of experience in the relevant field
Education & Qualification:
Bachelor’s degree/ High School / Secondary
Responsibilities:
- Leadership and Team Management:
- Lead, motivate, and mentor a team of call center agents, supervisors, and support staff to achieve performance goals and provide excellent patient service.
- Develop and maintain a positive and collaborative team environment that fosters growth, innovation, and continuous improvement.
- Operational Oversight:
- Plan, implement, and manage call center operations to ensure smooth workflow, adherence to protocols, and achievement of key performance indicators (KPIs).
- Monitor call volume, response times, and call abandonment rates to make real-time adjustments for optimal efficiency.
- Quality Assurance:
- Establish and enforce quality assurance standards for call handling, ensuring accuracy, professionalism, and compliance with company policies.
- Conduct regular performance evaluations and provide constructive feedback to team members to enhance their skills and performance.
- Training and Development:
- Design and deliver comprehensive training programs for new and existing staff, focusing on communication skills, product knowledge, and customer service excellence.
- Identify training needs, create development plans, and track progress to ensure continuous improvement.
- Technology and Systems:
- Oversee the utilization and maintenance of call center software and systems to support efficient call routing, data management, and reporting.
- Collaborate with IT teams to troubleshoot technical issues and optimize system functionality.
- Performance Analytics and Reporting:
- Collect and analyze call center data, generating reports on call volume, response times, customer satisfaction, and other relevant metrics.
- Use data insights to identify trends, areas for improvement, and opportunities to enhance patient experience.
- Process Improvement:
- Identify opportunities to enhance call center processes, streamline workflows, and implement best practices that lead to improved patient engagement and operational efficiency.
Qualifications:
- Bachelor’s degree in Business Administration, Healthcare Management, or related field.
- Proven experience (5+ years) managing a call center in a healthcare setting, with a strong track record of achieving performance targets.
- Excellent leadership skills with the ability to inspire and develop teams.
- Strong analytical skills and the ability to interpret data to drive decisions and improvements.
- Exceptional communication and interpersonal skills.
- Proficiency in using call center software and tools, as well as the Microsoft Office suite.
- Knowledge of healthcare operations and patient service principles is highly desirable.
- Fluency in English; additional languages are advantageous.
- Flexibility to work shifts and adapt to changing demands.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement within Dubai London Clinic.
- Work in a reputable healthcare organization dedicated to patient care and excellence.
- Access to continuous training and professional development.
If you are a motivated and experienced professional with a passion for optimizing patient experience and leading high-performing teams, we invite you to apply for the Call Centre Manager position at Dubai London Clinic, Dubai. Join us in contributing to the delivery of exceptional healthcare services through efficient and patient-centered call center operations.
How to apply:
- Dear candidates kindly send resumes & cover letters via recruit@dubailondonhospital.ae
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