customer care vacancy in Oman

Closing on: Jul 25, 2024

customer care vacancy in Oman, Confidential is a prominent customer care solutions provider in Oman, specializing in delivering exceptional service experiences across various industries. Committed to excellence and innovation, we cater to the diverse needs of our clients, offering customized solutions to enhance customer satisfaction and loyalty. Our team of dedicated professionals is passionate about delivering high-quality service and building lasting relationships with both our clients and their customers.

Position Overview:

We are currently seeking a motivated and empathetic individual to join our team in Oman as a Customer Care Specialist. The Customer Care Specialist will be responsible for providing personalized assistance to our clients’ customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to thrive in a dynamic and fast-paced environment.

Job Details:

  • Job Title: customer care vacancy in Oman
  • Company Name: Confidential
  • Job Type: Full Time / Part Time
  • Salary: OMR200.00 – OMR350.00 Monthly
  • Country: Oman

Work Experience:

1-2 years of experience in the relevant field

Education & Qualification:

Bachelor’s degree/ High School / Secondary

Key Responsibilities:

  • Respond promptly and courteously to customer inquiries and requests via phone, email, chat, or social media platforms.
  • Listen actively to customers’ concerns and empathize with their needs, providing appropriate solutions and assistance.
  • Assist customers with product information, order placement, account inquiries, billing questions, and technical support.
  • Investigate and resolve customer complaints and escalations, escalating complex issues to appropriate channels as needed.
  • Maintain accurate and detailed records of customer interactions and transactions in the company’s CRM system.
  • Collaborate with cross-functional teams to address customer issues and improve service delivery processes.
  • Stay updated on product features, promotions, and policies to provide accurate and up-to-date information to customers.
  • Proactively identify opportunities to enhance the customer experience and provide feedback to management for process improvements.

Qualifications:

  • High school diploma or equivalent required. Bachelor’s degree preferred.
  • Previous experience in customer service or a related field is preferred but not required.
  • Excellent verbal and written communication skills in both English and Arabic. Additional languages are a plus.
  • Strong interpersonal skills with the ability to build rapport and establish trust with customers.
  • Proficiency in using computer applications and CRM software to manage customer interactions and data.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Empathy, patience, and a genuine desire to help others resolve their issues and concerns.
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive training and ongoing professional development opportunities.
  • Health insurance coverage and other employee benefits.
  • Supportive and inclusive work environment fostering growth and collaboration.
  • Opportunities for career advancement within the company.

Confidential is committed to creating a diverse and inclusive workplace and encourages applications from qualified candidates of all backgrounds and experiences. Join us and be part of a team that is dedicated to delivering excellence in customer care.

Recruitment Process:

  • Dear candidates kindly send resumes & cover letters here or at Mobile : +968 90608504

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Job Type: Full Time
Job Location: Oman

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