Call Center job vacancies in Qatar, Economic Group, a leading and dynamic organization in Qatar, is currently seeking dedicated individuals to join our Call Center team. As a Call Center Representative, you will play a crucial role in providing excellent customer service, addressing inquiries, and assisting customers with their needs. If you are a customer-focused and communicative individual, we invite you to explore this exciting career opportunity.
- Job Title: Call Center job vacancies in Qatar
- Company Name: Economic Group
- Job Type: Full Time
- Salary: QAR3500.00 – QAR5550.00 Monthly
- Country: Qatar
1-2 years of experience in the relevant field
Education & Qualification:
Bachelor’s degree/ High School / Secondary
- Customer Support: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues or concerns in a professional and courteous manner.
- Information Assistance: Assist customers in obtaining information about products, services, and company policies, ensuring accuracy and clarity in all responses.
- Problem Resolution: Handle customer complaints or issues effectively, escalating complex cases to the appropriate department when necessary, and following up to ensure resolution.
- Data Entry: Accurately record and maintain customer information, transactions, and interactions in the company’s database.
- Up-Selling and Cross-Selling: Identify opportunities to promote additional products or services to customers when appropriate.
- Quality Assurance: Ensure adherence to company guidelines and standards for call handling, customer service, and data security.
- Education: High school diploma or equivalent. Additional education or training in customer service is a plus.
- Experience: Previous customer service or call center experience is preferred but not mandatory. Freshers are encouraged to apply.
- Communication Skills: Strong verbal and written communication skills in English. Knowledge of other languages may be an advantage.
- Computer Proficiency: Basic computer skills and familiarity with customer service software and databases.
- Excellent interpersonal skills and the ability to remain calm and patient when dealing with challenging situations.
- A strong commitment to providing exceptional customer service.
- Good problem-solving abilities and attention to detail.
- Flexibility to work in shifts, including evenings and weekends if required.
- Competitive Salary: We offer a competitive salary package based on qualifications and experience.
- Training: Comprehensive training will be provided to ensure you are well-equipped for the role.
- Career Growth: Opportunity for career advancement within Economic Group.
- Health and Wellness: Access to medical insurance and wellness programs.
How to apply:
- Dear candidates kindly send resumes & cover here.
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