Jobs in Customer Service in Dubai
Description
The Emirates Group is a highly lucrative service comprising Emirates Airlines company, the largest global airline on the planet, and also dnata, among the globe's biggest air services companies. With our head office situated in the cosmopolitan emirate of Dubai, working with us places you at the leading edge of technological developments in the aeronautics sector while providing you with a vibrant lifestyle.
If you're seeking a setting that will allow you to flourish professionally and create your job in the air travel market, look no more. There are openings for individuals that are passionate about traveling as well as appreciate teaming up with customers and also colleagues throughout the world.
We are seeking outstanding people who can be a part of our Customer Service group. If successful, you will certainly join a substantial training program that includes systems training and also customer service abilities and afterward be allocated to an area throughout the group: Emirates Airport Services, dnata, Marhaba Services, and Contact Centre.
- Experience the enjoyment of getting on the front-line customer-facing roles with dnata, Marhaba, and Emirates Airport Services Agents, or job behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a varied group of specialists, communicate with people from throughout the world, as well as make a favorable impact on the lives of travelers each day. Both full-time and also part-time opportunities are offered, providing versatility to fit your lifestyle as well as job objectives.
Whether it be Emirates Airline or Dnata, our objective is to ensure that our customer's experience solution follows the Emirates Group's high criteria.
Throughout the employment process, you can expect:
Action 1-- Apply
Submit your application as well as we'll then send you an email to verify that we've obtained your application.
Action 2-- Review
- Our Recruitment Team will examine your application.
Step 3-- Video Clip Meeting and Analysis
- If you're shortlisted for the role, we'll send you a link to our on-demand, interactive, and also gamified video clip meeting assessment by means of HireVue. This is the most critical part of the process and is also needed if you intend to advance to the following phase.
Step 4-- Deal
If effective, we'll alert you to a deal of employment which will include the advantages plan for your function.
Credentials & Experience:
To be thought about for Customer Service roles, you must fulfill the list below requirements:
- Fluency in both talked as well as created English
- Fluency in any other language is a plus
- A levels/High School certification
- Outstanding social as well as customer care skills
- Going to work in a changing atmosphere
- PC-based abilities to operate Windows plan (Microsoft Word/Excel/E-mail).
- Ready to use uniform (Front-line consumer-facing functions).
We have detailed below the particular work information for each of our roles:
I. Customer-facing Roles:
Airport Terminal Services Agent (EK/dnata) & Marhaba Services Agent.
- As an Airport Service Agent, you will be responsible for supplying excellent customer service to our valued passengers throughout check-in, boarding, as well as luggage handling. Your dedication to giving a high-grade solution experience will be indispensable to ensuring our consumers have a seamless as well as enjoyable trip from start to finish.
- Our Marhaba Services Agents go above and past to supply outstanding travel help solutions to our valued clients. Whether you are a VIP, a
- Marhaba customer, an unaccompanied small, or a passenger with unique needs, we are dedicated to guaranteeing that you obtain the highest degree of care and focus throughout your trip.
II. Back-office Role:
Contact Centre Services Agent.
As a Contact Centre Service Agent, you will certainly have the important duty of being the voice of Emirates, supplying our valued customers with accurate and up-to-date details about our products or services. We are seeking a competent specialist to provide exceptional customer care without delay and accurately reply to inquiries either with numerous digital communication channels, such as conversation and social network systems, or through voice support. Your function will certainly be essential in making sure that our customers really feel valued as well as support throughout their trip.
Job-specific requirements:
- Effectiveness in English and also at the very least compliance with languages is an essential demand for this position: Arabic, Czech, French,
- German, Italian, Japanese, and Mandarin.
- Consumer and sales focus to provide exceptional solutions as well as shutting any sales chance.
- - The capability to type accurately as well as promptly while keeping excellent written communication is a vital demand for the messaging-based function.
Salary & Benefits.
We provide an appealing tax-free income, paid in Dirhams, the regional currency of the UAE. The Dirham is connected to the Special Drawing Right of the International Monetary Fund. It has actually been held continuously against the United States buck since the completion of 1980 at a mid-rate of around US$ 1= Dh3.66. Besides traveling advantages typically related to an airline, even more information on employee benefits is available within the 'Working Here' area of this site. By watching the 'Dubai Lifestyle' section on the website you can likewise take into consideration the advantages of Dubai as a location to live and also work in.
- You have to register in Emirates Groups.